I think Jira is among the better in the enterprise software class. Compared with ServiceNow (different use case but also enterprice-y) I much much prefer Jira. For example, the URL structure is sane.
Wait, service now is 3rd party software? It's so bad I assumed it was internal, by a team of 2-3 utterly incompetent web developers. This is paid for? Oh my god...
