> requiring two-person control, logged and 100% audited
That would be good from a security perspective, but it would cost additional training, require more support staff, increase response time between request and resolve, make the system more complex and possible fragile, and take development resources away from profit centers.
Most companies has likely, at best, the same security at their internal support center as their accounting department, and given how common CEO fraud is, it mean social engineering will likely continue to be a major attack vector for a long time.