As far as I can see, consumers of tickets need to know what order to do stuff in, and producers and organizers and curators of tickets need to set what order things should be done in. That's "priority" or "urgency".
I do understand in a theoretical sense that "Prod system is down" might not always be the absolute highest priority thing to work on. If a particular issue causes a downtime of 1 second every 10 years, it's still downtime, but might not be the most urgent thing to work on.
But that's a theoretical example. In my 20 years of software development and managing projects, if the Prod system is down, it's an emergency, and that's what you need to be working on. So "Prod is down" is a useful priority/urgency. At least that's been my experience so far...
What am I missing? Are there times when priority and severity are useful as two separate fields?