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> This whole situation sounds like people not liking to use a mediocre product, but just because the product is mediocre doesn't always mean it wasn't the right decision to release it, from both a company strategy perspective, and from a consumer benefit perspective
Strong disagree. A mediocre product damages the brand and a mediocre navigation service can kill people: https://en.wikipedia.org/wiki/Death_by_GPS. Releasing mediocre products when a better option is available reeks of putting the company ahead of the consumer, frankly, and it's no wonder people ditched Apple Maps at the earliest opportunity.