https://www.joelonsoftware.com/2001/02/12/human-task-switche...
> I agree people should try and work things out on their own before asking for help
That is far from ideal in two ways:
- knowledge sharing suffers. You do your research and solve your problem or you don't and you have to ask to someone else more experienced. Knowledge sharing is kept to an oral tradition. Teams quickly start depending on one or two key members and juniors are often with a feeling with being left alone.
- you still have this anxiety of "when is it okay to interrupt?" On both ends. Everyone's threshold is different, so there is always someone who will be annoyed by the interruption and suffer.
The way to fix this is by promoting collaboration (pair-programming sessions are great and both partners already expect the communication, so "flow" is easier to maintain, also it is terrible to do on open-floor plans) and having a clear written practice to share knowledge and documentation.
There is no single situation where an open plan office leads to more team and individual productivity.