It was always that way. It used to be that nobility lived the good life at the expense of the peasants. Now we have replaced nobility with educated office workers. And the system is set up that if you are part of the top x percent you will never have to see how the bottom lives. They are well hidden.

>Almost as if 'software is eating the world' is not the key to unlock Utopia, as techno-optimists would have you believe.

I'm starting to agree with this as well.

It used to be that organizations were made up of vast bureaucracies with a thinking, breathing, human being at every level making decisions. Institutions could be imposing and callous, but there was always a "flexible" human element to things. They never had the level of completely monolithic, soulless, hyper-optimized determinism that modern technologically driven corporations have become. Google was the pioneer here, with their default customer service stance of "go away, we don't care, there's another billion where you came from". But more and more the world has become an automated meatgrinder with no room for people beyond their immediate economic utility. The machines alone determine your worth as a human being, and unsupervised, uncaring algorithms can make or break your entire life.

I think technology certainly is a key to a more 'Utopian' (desirable) society. The underlying problem is how we leverage the technology.

If technology is simply used to displace and concentrate wealth and power through private ownership without adequately sharing the benefits of growth in technology with everyone (reduced labor, more free time to pursue personal goals, etc.) then yes, it absolutely isn't helping (basically the situation we have now).

Can a Star Trek like economy ever exist? I'd love to be apart of one, but it seems unlikely given many underlying human behaviors.