How do you see the system handling someone's answer to "What are you worried about?" being something like "My dad's been raping me for years but I'm worried that if I tell someone he'll get into trouble and we won't be able to carry on paying for my mom's medicine and she will die"?
That could either be someone in really difficult circumstances, or someone who is trolling others to upset them - there's no way to know from one message.
If you shadow-ban the person in difficult circumstances it's not very kind, but if you let the troll through (with identical words), whoever reads it may have an awful day agonising over how to respond.
I wouldn't call something like that toxicity, because it might be genuine distress.