You’ve moved the goalposts here though. You first argued how none of these small business owners brought forward evidence and therefore this isn’t a real scandal, and then you concede that this is a legitimate example but Yelp handled it correctly by firing the rep.
When hundreds of small business owners make accusations against one company like this, and people like Louis being tangible evidence forward, a full investigation of these practices is warranted, which hasn’t happened yet, to my knowledge.
This smells like a toxic sales culture that enables people to take advantage of small businesses as long as they don’t get caught. Many small business owners probably don’t have the energy or ability to do the research that Louis did, but his findings were pretty shocking.
How many more small business owners need to take time away from revenue generating activity to discover this kind of coordination before you’re satisfied that there’s a real issue here?
