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I understand GP's tone wasn't exactly nice here. But here's the rub with RH's outage. RH is unfortunately in an industry (Finance, Healthcare, Aviation, Food, etc.) where people _need_ to trust them to be successful. The consequences of failure in these industries is very catastrophic not only for them but their clients. Sure failures happen but the scale at which RH has failed and the lukewarm response they've put out has pissed off people. I don't recall any brokerage, old or new, that has failed so catastrophically and has responded to it so poorly. If you think you have a worse example, I am all ears.