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0 pointscrankylinuxuser6y ago0 comments

> That's the un-charitable interpretation.

Well, the truth sucks sometimes, doesn't it?

Traditionally there's been 2 customer service lines: regular and VIP.

Now there's 3: regular, VIP, and social media apology tour. And it'd sure be nice if these companies had decent policies to begin with... But that's the problem, isn't it?

0 comments

cwyers6y ago

Decent policies that apply in all situations and are robust against being exploited by bad actors are very, very hard to come by sometimes.

crankylinuxuserOP6y ago

I do get that. But many of these stories we hear have to do with consistent customers with a stable payment history and a good relationship. Something goes terribly wrong, helpdesk bombs it, and then what? Well, twitter, HN, reddit.

All I know is the current situation, well, stinks.

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