My parents have a (crappy) wireless internet provider. During most evenings and weekend, they're lucky to get even 0.5Mbps. At the same time, Netflix works fine, and the speed on fast.com (Netflix-run) will be a few Mbps (I don't remember exactly). In the daytime on weekdays, they usually get a few Mbps from any speed test and generally everything feels fast.
This lets me deduce the ISP is way over-subscribed on their upstream internet connection, but also has a Netflix appliance.
What's frustrating is if they complain enough, the company will send a tech out who will "adjust" their antenna, or suggest it's a line-of-sight problem and they need a bigger tower, should cut down some trees, etc.