So you are the missing link in their hardware team? If you have the answers, go work for them. You probably wouldn’t even have to interview, just tell them in your cover letter than you are better than 1000 of their hardware and materials science guys. While you’re at it, you might as well offer to rewrite the operating system as well, because why not?

As far as “clearly screwed up,” I’m not sure how clear that is. A few people on a forum complaining about something out of hundreds of thousands of those computers sold. In all of the rigorous professional reviews, this “screw up” hasn’t been mentioned. Not sure exactly what the screw up was, that fans turn on? On a huge, high end, powerful laptop?