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0 pointsrkagerer6y ago0 comments

There's nothing hippie about capitalizing on the opportunity created when a market leader alienates its customers by letting its products rot with pain points.

In some ways Google is just as sinister as Microsoft ever was. It's not any sort of intentional master plan, it's simply what happens when you lose sight of the user. Some of the crap being pulled by today's incumbents... They might as well put a little imp in the box that beats you with a whip to drive the behavior they want from you.

All of them began as tiny startups with a couple of smart people and disruptive tech... take a long enough view and I'm still optimistic the cycle will continue.

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lioeters6y ago

Yes! I believe "the people", in this case the users who are getting abused/exploited/disrespected, need to be more attentive and vocal about borderline illegal behavior of corporations, tech companies included.

It's shame how Facebook, Amazon, Google, Microsoft, et al have behaved in recent years, patronizing and manipulating users on a mass scale with a brazenness and near impunity. (OK, Microsoft deserves some love with VS Code, TypeScript, and other open source goodness, but..)

I'm with your optimistic comment that the pendulum is swinging back. These companies have lost sight of users, what "customer care" means, and they're leaving an increasing gap in the market for more humane service and technology.

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