When my gf lived in Malaysia, she added her phone number to FB and forgot about it. Years later, after having moved back to Vietnam, the number was recycled and someone was able to use that number to gain access to her FB account and reset the password.
Had she never added her number to FB (and you can extend this to any service which offers SMS 2FA), her account would have been safe.
I'd argue that Twilio should remove SMS 2FA as an option. Period. Just move on from it. Please.