it should be second nature to ask for help for something you don't understand or feel uncomfortable with. my parents and friends would literally say that they need to consult with their tech guy, that's me :), to make sure everything is alright. they would know something is wrong with the situation right away if they were told not to talk to me by the person.
and that really goes for _ANY_ situation in life. if you are told _not_ to talk to someone else about a situation, you are being controlled and taken advantage of.