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0 pointsthaumasiotes6y ago0 comments

> been told by Sonos support that there's no way to stop the countdown, forcing them to buy new devices after 21 days

> you can't recover it if you're good with JTAG, because it's blacklisted as "recycled" on their servers. There's nothing stopping these things from working except Sonos says they can't.

These two points are not compatible with each other. If the only effect of recycle mode is that the device gets blacklisted on a Sonos server, then Sonos is trivially able to undo the effects.

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danShumway6y ago

They're perfectly compatible with each other. Sonos can stop the countdown, but won't.

You should of course be cautious about assuming a cursory look from a 3rd party is enough to know for certain how the device is bricked, but it's not abnormal or weird for a business like Sonos to use a half-baked technical strategy to brick their devices, and then to just stonewall anyone who calls into support.

Half of the time that a company says, "there's no way for us to do X", what they really mean is, "please go away now."

tripzilch6y ago

"told by Sonos support that there's no way to stop the countdown" really means "can't", though.

It's purely our own cynicism on the respectability of companies that we assume it probably really means "won't".

We can accept that when customer support says "can't", it means "won't". But we can also hold them to some, any kind of standard.

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