Also, the VAIO line of laptops, while stylish, came to me to represent a total lack of support or interest in the customer aside from selling them a cool-looking machine.
Maybe it's related to the root-kit DRM, etc -- on looking back, maybe this reflected a mismatch of a company culture that was stuck in the hardware-focused customer experience (and where careful thought ended with the hardware), while the software was some add-on nuisance that would work itself out.
