I wish the culture was to give an honest star rating everywhere. A 4 is an excellent rating to get and should be treated as such. Instead we’ve set everything up so that if you aren’t getting 5 stars you’re a failure. What’s the point of stars 1 through 4 then? We should just ditch this system for a 0 or 1 star system instead since that’s how it’s treated.

Same problem has infected everything from rating your apartment maintenance guy to the support person at the call center.