Here's the thing: I don't want to rate my driver. I want to be able to rely on a third party that all available drivers are punctual and competent. It is not a choice I want to make.
Too much responsibility is already dumped on consumers under the guise of choice. Quality control of services I utilize is something I expect to pay for.
Our "grand old" taxi company in my town who advertises for being the only reliable option with professional drivers failed on me five times on a row. On successive rides I got a standard neo-nazi lecture about immigrants, my Visa credit card was refused apparently for transaction costs, two of my drivers got lost and one tried to drive to my destination using mostly sidewalks for driving on.
I sent feedback each time to only receive a generic "we are sorry, we have failed our quality controls and this will never happen again" copy-pasted message. Maybe it's more straightforward to advertise than getting rid of drivers who can't behave.
With Uber I know my bad ranking (I have always rated my drivers 5 stars, so far) has at least some effect on the misbehaving driver.
From what I hear.... London !
Here in New York we don't have the same kind of unusual taxicabs, but we do strictly regulate taxi and Uber drivers.
I personally find taxis here insufferable. I live in Queens and regularly had to help them "remember" where Queens is. Or remember the TLC regulations about accepting a credit card.
I've not had the same song and dance with Uber.
If this is the quality that the regulations enforce, count me out.
[1] https://www.independent.co.uk/environment/black-cabs-taxis-a...
Yes. I can provide you with multiple examples.
Use a cab in Singapore or anywhere in Japan and be amazed.
The "cabs are terrible" argument seems to me to be a very localized view.
Terrible cabs exist. So does fantastic service via the most efficient route by a driver who actually knows the city.
You sure can’t rely on the Uber, Lyft, Juno ratings. It’s 5 stars or bust. The social pressure on 5 stars is enormous.
Netflix moved to thumbs up, thumbs down. YouTube did the same, after showing a graph of the 5s and 1s:
https://techcrunch.com/2009/09/22/youtube-comes-to-a-5-star-...
I relentlessly give an average delivery or ride 3 stars, but feel bad every time. When the ride is quite good, 4 stars, and exceptional, 5 stars. Exceptional is the exception.
Three stars doesn’t make you a bad rider or a bad driver, just average. If it’s not the bulk of the ratings you give, you’re an unreliable rater and not helping the ratings anyway.
Just use the rating system like everyone else and get over it:
If the driver was great it’s 5 stars with all the “what did I do great” options checked and a note for the driver.
If the driver didn’t fuck up it’s five stars.
If you don’t want to be matched with the same driver again but they didn’t do anything egregious it’s three stars.
If you were outright disgusted at your ride it’s 1 Star.
That’s it. It’s simple. Your own personal usage of the ratings system is not helpful.
Actually, for another example of why your ratings method is bad, let’s compare three stars to grades in school. Three out of five stars would be 60%, which is a D- in most schools. That’s not an average grade. Someone who completes all the homework and does an average job would expect a B, which would be 4 stars. Someone who didn’t get any questions wrong would get an A, 5 stars.
If your Uber driver took you to your destination with a reasonably clean car that’s an A. There’s no such thing as exceptional. It’s a car ride not a physics exam, what do you want exactly?
Uber wants a driver to maintain over a 4 rating, something like 4.5 or 4.2. When you give that driver a 3 rating you’re not saying “thanks, you were acceptable and average.” You are saying “you kind of suck” and Uber won’t actually even match the driver with you again. So if you continue to give all your drivers 3 stars just because you wish the rating system worked a different way than it does, you’re even screwing yourself by reducing the number of drivers that can match with you.
However, the think that irks me the most is that rating everyday experiences is just dumb. Most taxi drives will be average and that's it, because we all just want it to be good enough. It's as if my local supermarket made me rate the cashier with 1 to 5 stars. I don't want to do that, because that person just needs to do their job. Anything above "good enough" is unnecessary. Significantly bad experiences should be a "reported to the manager" (or any similar mechanism), filtering out trivial complaints that you'd get in a 5-star scale and getting actual useful information on how to improve the system.
The US restaurant example is funny because the problem is the same. Instead of paying by default fair wages and paying attention to customers that complain about workers, they delegate the 'rating' part to customers, which means that there's no feedback on which they can improve and that their salary is determined by arbitrary people judgements.
That very much depends on which country you're talking about. That's the case in the US, but try telling a teacher in France you deserve 16/20 because you did an average job!
This is actually the sole reason I don't go to restaurants/diners. These rules aren't what I grew up with (yes, in the US, I've never left the country), seem to be different every time I hear them, and usually keep creeping higher. I just never know what to tip, so it's either fast food and no tip, or go a bit hungry until I can get home.
It's kinda funny how everything is connected: school grades, restaurant tips, taxi ratings.
If enough people make the right choice instead of the herd behavior, the commons will be less tragic.
“If the driver didn’t fuck up it’s five stars” is aggressively harmful to any above average or excellent drivers out there, with no reward for trying to be either.
When you have a 5* scale for rating a restaurant my description would be:
* A disaster level lousy place
** Sub par. Probably wouldn't visit again
*** Quite OK. Probably not my fave anytime soon, but
fine
**** Above average. Excellent food, service and
atmosphere
***** An out of this world dining experience. Perfect in
every aspect
But it should mean something and when most restaurants have something between 4 and 5 stars (Let alone that the #1 rated restaurant in London was one, which didn't exist[1]) the value of such ratings become very questionable.
You can see the exact same with Airbnb ratings where 4 -, or 5 star does not mean that you will have a great experience.