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0 pointsblueadept1116y ago0 comments

I disagree. I've been both a host and customer for many years, and in general I've found the customer service to be good or even very good for resolving issues either as a host or as a customer.

In fact, many 'scare' articles about airbnb puzzle me, because it seem seems that the problems could have been avoided if the guest had read the reviews and/or booked with a superhost (or other host with a history of good reviews).

Having said that, I do think it's insane that the reviews are no longer listed in chronological order (or at least with the option to view them in chronological order).