How to Turn Disaster Into Gold (opens in new tab)

(inc.com)

8 pointsazsromej15y ago2 comments

2 comments

2 comments · 1 top-level

statictype15y ago· 1 in thread

I'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter."

I guess 37 Signals did just that.

Sounds like something Zappos would say.

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