They won’t work for everybody, but there is a large cohort of Adobe users out there that could instantly substitute their software with minimal effort and get out this absurd predicament.
This means that:
1. You can’t always open your existing work and may have to recreate it.
2. If you work with other agencies or freelancers who use Adobe products you then have to explain that you can’t open their “industry standard” files.
These are very real problems for those in industry making regular tweaks to files and sharing them with other agencies, printers, and freelancers. I spent 2 years as a graphic designer and the studio managers would not switch to alternatives I showed them even though they complained bitterly every time they had to add a new seat to their Adobe subscription.
It would be great if more people used a wider range of Adobe alternatives, though, because it would help to cement the idea that Adobe is not some open standard; it is only embedded in industry by inertia.
After wasting over 1-2 hours of my time on hold/with customer support people who could care less I just figured it wasn't worth throwing my money at them anymore if they literally won't take it.
Also there's the experience of having to use old versions of Adobe Illustrator because the newest copies just wouldn't work with Windows 7/10. When searching the issues at the time it was apparent everyone had to go back a version if they didn't want it to crash every 20 minutes!
Adobe is an embarrassment of a software company and reading these other horror stories doesn't surprise me at all. For the time being I'm getting along just fine with an old copy of the CS5 Master Collection that's 10 years old =)
The only way to get back in was to create another "Adobe ID" using gmail or hotmail, etc. Because all of the myschool.edu e-mail addresses were registered as Enterprise accounts now. Their support is all but useless when it comes to these kinds of problems, and there's no way to submit feedback to a higher level about what's going on.
This also broke access for people who had subscriptions and accounts tied to their school addresses. Total disaster.
> if you have 5 months of your contract left when you cancel and you pay $20/month, you have to pay 50% of the $100 remaining balance = $50 early termination fee.
I wish they offered the three software people use most to open design files (Ps, Ai, Id) for like $9.99/mo. I'd totally keep it even if I use the software like once a month. Instead I have to either pirate it and run it in a VM or abuse the trial system. There's no way I'm paying $52/mo to export the occasional logo from .ai to .svg
I still won't convince my friends running old pirated copies, but still...
Companies are usually vulnerable to social engineering attacks. It’s arguably the most successful attack vector. I’m not excusing Adobe’s failure in this case – they should do better – just saying that it’s reasonably common.
EDIT: I didn’t know they do things like early termination fees. That’s pretty bad.
Only student discounts go below $20, and that's only for the first year ($29.99 thereafter). You have to register with an .edu email address or send in a copy of your student ID to be eligible for that discount.
