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0 pointsyreg6y ago0 comments

For me the restore experience was painful.

I attempted to restore about 1TB of data (on macOS). Since I have 500mbit internet I assumed I'd be able to download it through the app, but that didn't prove easy. Even when split into smaller zip archives, the download would go terribly slow. Often, the archives would be corrupted and I'd have to re-download them.

In the end I had to order a drive to Europe (and pay the tariffs), which is a pain in the ass. (But they did return the deposit even though I missed the 30 day window.)

Edit:

Oh yea, and when you loose your data you have only 30 days to get it back before Backblaze deletes it as well! That's what happened to me right before a multi-week trip, so I was pretty unhappy that I wasn't able to download my backup in the 5-or-so days I had at my disposal, thus having to order the physical drive.

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brianwski6y ago

Disclaimer: I work at Backblaze.

> when you loose your data you have only 30 days to get it back before Backblaze deletes it as well!

Not anymore! As of this morning's 7.0 release, you can always switch your backup to one year retention EVEN FOR JUST ONE OR TWO MONTHS and for an extra couple of dollars you can keep the data around for a year (or forever). You can switch it back to "30 day retention" at any moment, all through the website.

Also, you can always do a "Restore to B2" to make a complete copy/snapshot of all your files entirely on the server side, and we'll keep those as long as you don't delete them. This will cost you $5/month to store 1 that entire duplicate 1 TByte copy in B2 (in addition to your original $6/month bill), but it's an option available to customers.

buildzr6y ago

> when you loose your data you have only 30 days to get it back before Backblaze deletes it as well!

Uhhh... this one could be a significant issue for me right now. I've got a laptop that's been offline for about 2 months now due to a motherboard failure due to liquid damage. I haven't bothered dumping the drive yet because I figured even if it's got issues Backblaze has a copy.

You're telling me that if I login to my account right now, the data is gone? If so, they really need to make that one more obvious.

EDIT: Just checked Backblaze, still looks like the data is there after 70+ days. Has this policy changed at some point?

brianwski6y ago

Disclaimer: I work at Backblaze.

> Has this policy changed at some point?

It is more complicated than just "after 30 days" (and always has been). If your laptop is entirely offline (or you simply uninstall the client from your laptop), then the policy is ACTUALLY that we keep your backup for 6 months as long as you keep paying your bill. But to be honest, it's more like a year or two. The 6 month policy is we guarantee the backup will be preserved, not that we will immediately go out and delete it at exactly 6 months and 1 day.

This is a completely different situation than files you delete but the backup continues. For cost reasons, Backblaze purges the files that you deleted from your local drive after 30 days. HOWEVER, with this new 7.0 release you can pay a little more and increase that retention time to one year, or forever. This was a highly requested feature for the situation you ran into.

Or, if you have a hard drive that you disconnect and aren't willing to reconnect for more than 30 days. Since your backup is continuing, Backblaze assumes the drive will never come back, so the files are then deleted to save money in the datacenter. Of course, this changes with the 1 year retention policy, you can unplug the drive for up to 1 year and still dial back time and restore all your files.

yregOP6y ago

I should have explained the 30 days better. I would edit my comment if I still could.

But yeah, since I kept the computer online and Backblaze app running _after_ I lost the files, Backblaze marked them up for deletion in those 30 days. To be fair, I didn't try to contact them and ask to help me, maybe they would.

I spent several days trying to download the backup and then I gave up and ordered the drive.

Good to see that you have a new retention policy since then.

justsubmit6y ago

> HOWEVER, with this new 7.0 release you can pay a little more and increase that retention time to one year, or forever. This was a highly requested feature for the situation you ran into.

I'm glad to hear that Backblaze has finally made such an option available. However:

> For cost reasons, Backblaze purges the files that you deleted from your local drive after 30 days.

As someone who once almost lost his PGP key and had to recover it from old physical backup media, I'd like to point out that that is not a "backup" service. It's sort of like a lazily expiring mirror, but it's definitely not a backup service.

Do you look at all of your files every 30 days? How long would it take you to notice that a random file had disappeared from the filesystem 7 layers deep? Have you ever needed to restore a years-old file?

(You need not explain why you do it; I understand about users who could use it as a cloud storage service by deleting files after they're backed up. The point remains that it's not a backup.)

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brianwski6y ago

Disclaimer: I work at Backblaze.

> when you loose your data you have only 30 days to get it back before Backblaze deletes it as well!

buildzr6y ago

> when you loose your data you have only 30 days to get it back before Backblaze deletes it as well!

You're telling me that if I login to my account right now, the data is gone? If so, they really need to make that one more obvious.

EDIT: Just checked Backblaze, still looks like the data is there after 70+ days. Has this policy changed at some point?

brianwski6y ago

Disclaimer: I work at Backblaze.

> Has this policy changed at some point?

yregOP6y ago

I should have explained the 30 days better. I would edit my comment if I still could.

I spent several days trying to download the backup and then I gave up and ordered the drive.

Good to see that you have a new retention policy since then.

justsubmit6y ago

> HOWEVER, with this new 7.0 release you can pay a little more and increase that retention time to one year, or forever. This was a highly requested feature for the situation you ran into.

I'm glad to hear that Backblaze has finally made such an option available. However:

> For cost reasons, Backblaze purges the files that you deleted from your local drive after 30 days.

(You need not explain why you do it; I understand about users who could use it as a cloud storage service by deleting files after they're backed up. The point remains that it's not a backup.)

2 more replies

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