While I think it is a great goal that services should be accessible by people with special needs or restrictions, would it not be better if this could be achieved by incentives instead of hard regulation?
Perhaps as follows. 1) Create a registry for companies to self-declare that they are accessible for a given user segment by some given standard. (For essential utilities and government agencies, compliance can still be made mandatory) For registered entities, make this statement binding, and follow up breaches with fines that are sufficiently stiff that only companies that comply will register. This registry could contain information would contain information about standards that are already regulated, but could also be extended to include other needs (dietary standards, child friendliness, accessible to people with certain mental limitations, etc) 2) Make this information open to the public, and attach a rating service such as TripAdvisor where users can rate the degree of availability. This would make it easy for the beneficiaries to find services suitable for them. The data should also be made accessible through an API, so that special interest groups can mirror it on their own infrastructure. 3) Step 2 will provide an incentive in itself, but where it is not enough, introduce a tax incentive on top. Companies with the necessary accesiblity could be given a tax benefit in the order of 1-5%. This benefit should be on the profit, not the turnover, to avoid putting companies with limited profitablity out of business over this.
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