Tesla owner since 2015 here. We don't even have a service center here in the Boise, Idaho area (closest one is Salt Lake) just Mobile Techs. Had always had great service experience with our Model X and 3 (sold the S for the newer tech on the Model 3). They show up on our driveway after I schedule service on the app.
We now have two technicians because of the influx of new owners, which is surprising to me since Boise is not exactly a major city.