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0 pointslolinder6y ago0 comments

That comes back to the parent's comment about being empowered to fix the issues. The person on call should have power to prevent such calls in the future. This is important for the health of the individual and of the company.

Are the people in charge of fixing the underlying issues themselves on call? How about the people producing the changes that cause new issues?

If those two groups aren't themselves being woken up when there's a problem, you can reasonably expect that this won't change until the support calls start to directly affect the company's bottom line.

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debunn6y ago

> Are the people in charge of fixing the underlying issues themselves on call?

Yes - although we're on call frequently enough, and tasked with other priorities when we're not - so progress is slow. I mentioned in another comment as well that the executive focus is to do pretty much whatever our customers want, so this generally results in lots of new problems by the time we fix older ones.

> How about the people producing the changes that cause new issues?

They are responsible for fixing the code, but they can do so more during regular 9-5 type hours. They don't feel the same level of pain. I realise this is a problem, but thanks for suggesting it.

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