How is understanding someone’s needs trivial? There are so many factors that determine need. Many that I would never reveal to a stranger. Needs vary substantially just based on demographics. A 60 year old needs more than an 18 year old. A single parent with two kids needs less than two parents with two kids. A family of 8 needs more than a family of 3. A short person needs fewer calories than a tall person. Etc etc.

But I may be rare in my inability to understand people’s needs without any data. I don’t know much about warehouse workers. I need much more information than an astroturf ad on Instagram/new outlet tells me.