Oh - but it gets worse. I had my keyboard replaced a year ago, and it took over a week. In Norway they don't stock US International keyboards, which I can accept, but they can't (or won't, hard to tell) order a replacement unit before taking it into service. So it has to stay with them while they wait a 3-5 days just to get the spare parts. Great!

I was about to walk out of the store when they told me they needed my password to run "keyboard diagnostics" and that they were unsure wether or not KEYS FALLING OFF was covered by warranty.