I refused to upgrade due to touch bar/esc key absence and the keyboard fiasco is a big no for now. I did hope for a major redesign this fall, but it seems I will have to wait much longer.

Macbook Pro has been my companion since 2005 and I feel like Apple is doing everything they can to make me switch to Linux. My current, fully loaded 15 inch MB Pro from late 2013 started having serious battery issues and I hope it will survive until redesign is introduced. Although given the recent breakthroughs in Apple product lines I suppose they will drive me even further away from them :-(

True, and it really shows the downside of vertical integration for users.

Tying yourself to a particular software ecosystem turns into a bit of a lottery if it means you're left with exactly one totally broken laptop keyboard option for years and years.

Even ignoring the actual brokenness, using a keyboard with very little key travel is just not everyone's cup of tea.

It really makes me think hard about whether or not I want to take this risk again, not just for laptops but for phones as well.

Because they're buying it. The failure rate must not be impacting their profits, or people buy a new MacBook before the keyboard breaks, again not impacting their sales.

These products spend years in development. They are doing something about it but it takes time. Apparently the all new designs, to start release this fall, will address many of these issues. If they don't, I to will be furious.

That said, due to the huge list of issue, I probably would have interrupted the normal design cycle and accelerated the new models. But 20/20.