That sounds like trying to excuse junkmail and spam because someone out there finds it useful and orders the products being offered.

I don't know their current methodology, but they got a bad rep because they used usenet postings to answer questions. You could find their answers by searching usenet groups. So they were setting themselves up as a Q&A service, when really they had searched groups for questions and used the answers as though the answers were coming from themselves.

Basically they were leveraging off other people's work and charging for it.