Even if I'm not using any of the other features, that seems like the cheapest support plan ever.

They say "Google experts"... so who staffed the phones? Are we talking actual customer support who are empowered to run playbooks and cut tickets, or what?

There is someone on the line and follow-up emails too.

But actually fixing things is a crap-shoot.

I've had an issue with Google One family accounts for a month now.

I can not invite anyone into my family, so far no solution. Instead they keep throwing free storage at various family members because they can not escalate very much.