Your, even brief, description is interpretable by your clients and some customers - and is actually really informative. It helps estimate the magnitude of the issue, and the types of downstream problems to expect or avoid.
Knowing an astroid took out the entire continent tells you something about the repairability, resources required to fix the problem, and generally provides context for later updates, as opposed to other contexts like a cut fiber line, a burning datacenter or a bad power supply.