It could also just mean, they weren't prepared for the onslaught of bad actors like troll/bot farms. Those actors often take both sides of the argument with the simple goal to instigate hate and rage and eventually cause as much societal division as possible.
did you see the meeting video leaked after the election? they were all actually crying and upset and swore to change things. this isnt a single incident. they openly say this in the company, its like a cult
