I like the suckiness curve graphs. Told me all I needed to know in a pretty picture. I didn't even have to read the whole article.
We found this to be true today...a couple of independent folks talked about our product in a thread on Slashdot, and we had our best sales day ever. All tiny sales...but a whole heckuva lot of them. And, they'll probably be the kind of customer that keeps coming back, assuming we keep them happy. And in all cases, we're finding that folks are saying, effectively, "All of these things suck, but this one over here sucks a lot less...and they fixed it when I told them X was sucky." And all along, we've been trying to remove the stupid features and add in new functionality without adding new complexity to the UI (as best we can). I think the battle against increasing complexity is a battle worth fighting, and I become more convinced of it every day.
