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0 pointsmarcinzm6y ago0 comments

>If you're a paying customer, you definitely can get a human being to look at your problem.

Based on the number of hacker news posts from people who pay them money and are locked out of their accounts by automated systems with no recourse I'd say that's utterly false.

Maybe you meant to say "if you pay them enough money" which is true. But most people don't have that much money to pay them.

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gtirloni6y ago

I'm not saying Google's support is stellar but there's a lot of misinformation going around. It's become a meme to say you can't reach a human at Google, they will shutdown new apps after an year, etc.

Have you had direct experience with Google support? My experience has been pretty regular but maybe I'm an outlier.

rukuu0016y ago

Recently we recovered a GSuite account that was still in the trial period! We hadn't even entered billing info :)

The process took a while (about a week) but we did get the account back.

Things have changed a little bit since Google just presented a wall for support requests to bounce off.

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