undefined | Better HN

0 pointsluckylion6y ago0 comments

> If you're a paying customer, you definitely can get a human being to look at your problem.

Doubt. We're paying ~$10k/month on ads. The Ads API is rate limited, but it's either broken or has arcane logic, so about every 4-6 weeks, the usual workload will trigger it and we're shut out for 12-24 hours. Can talk to ad support whenever I want, but all they are good for is optimizing campaigns and explaining the UI. No option to get to technical support, no option for ads support to escalate.

Of course, we might not be a large enough customer, but it certainly isn't about "paying".

0 comments

gtirloni6y ago

Here's the form to make a complaint about customer support:

https://support.google.com/google-ads/contact/aw_complaint

luckylionOP6y ago

Thank you, but I and pretty much everybody at the company has given up months ago. We've tried everything we could (well, I guess we should've tried to go viral on HN or twitter...) and it got ignored again and again.

It has become a bit of a rite of passage when somebody new arrives, they see the error ticket for the first time and are eager to dig into it and solve a long standing problem. It's like a trust fall, only the lesson is not to trust, and you learn that lesson by falling.

j / k navigate · click thread line to collapse