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0 pointsimroot7y ago0 comments

I love Hashicorp products, however, all of their pricing behind "Contact Sales" is a major turn off.

Why?

I don't want to be the subject of a constant dripping of emails, calls, and missings from a sales person who is constant to get their numbers and puts me in their sales automation pipeline.

Give me a ballpark estimate, I can go to whomever is needed, and we can go from there: I've never ran into a case where "I don't know" how much this costs is an appropriate answer to give a manager.

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10 comments · 4 top-level

core-questions7y ago· 3 in thread

I agree, but since so many companies still do this, the math must work out such that having sales staff work out the prices results in higher profits even including lost sales to people like yourself who won't jump through the hoops.

The polar opposite of this would be Atlassian, who publishes every price and doesn't negotiate at all. At least it's easy to deal with...

arbie7y ago

> Atlassian [...] doesn't negotiate at all.

Untrue if you license multiple products from them at scale.

clan7y ago

It is quite hard to A/B test. And the sales people making the bonus is often part of setting the strategy.

mattdeboard7y ago

> since so many companies still do this, the math must work out

survivorship bias

VectorLock7y ago· 3 in thread

"How much is it?"

"How much you got?"

tedivm7y ago

Pretty much this. Not Hashicorp, but another vendor I was speaking to initial gave me a $10,000 a month quote that we got knocked down to $500 a month after some negotiating.

VectorLock7y ago

This has been my experience with I'd say 80% of the "Enterprise SAAS" outfits I've interacted with.

SteveNuts7y ago

Was it Confluent?

argd6787y ago

It’s likely because they give different pricing based on who’s asking, which is normal for products that aren’t commodities.

dandigangi7y ago

Have to agree with you. At least their site says "Get Pricing" vs just "Pricing" and it says "Contact Us".

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