The attitude you describe can easily hurt their business. They may be future paying customers that are exploring your service, or don't have the money yet to subscribe. And even in the latter group there is an opportunity for building brand loyalty.

But to see these opportunities, the first step is to not have a hostile attitude towards your users.

That last part is conjecture, and just because they don't care doesn't mean you can't call them out on it.

It's purely hubris. They clearly don't understand the nature of the beast.

You have lot of students and people who can't afford it as of now but can convert to paying customers later on.

If you buy into the system you are more dependant on it than just going another route and you end up not giving a damn about Spotify