Ask HN: Best customer support solution for one-person software company?

3 pointsevoltix15y ago2 comments

I've been struggling to find a customer support solution that fits the bill for my one-person software company. Price is usually the most prominent factor in deciding to use a service. I currently use GetSatisfaction but desire features in their expensive premium plans. I have tried many other services but each service seems to lack what another service has and vice versa.

What customer support solutions would you recommend?

2 comments

2 comments · 1 top-level

jpmc15y ago· 1 in thread

I like and use zendesk. It is worth checking out with the free trial. The only thing I don't like about it is the code used on the page cannot be optimized in the manner I would like. It really doesn't matter in the grand scheme of things but just knowing that i can't tinker with it gets me.

evoltixOP15y ago

I tried Zendesk a while ago. To me, Zendesk seemed to be overkill and I found it hard to work with.

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