As much as I love bashing big corps I see HN as a supplementary communication channel for products like GCP - its a luxury we get to access alongside normal customer support channels in the GCP console, twitter, etc.
Let me put it this way. HackerNews, or in fact, any news outlets are not official. Customers should be getting emails from Google and be informed on its official webpage to explain what's going on. You don't want your neighbor to tell you you owe taxes. You want the government to send a notice to you.
Critical service is failing, minimal information about why, but we should be so happy someone says a few sentences on here? For all of the engineering elitism coming out of google, Amazon is way more on their game across a number of products.
