I've pinged many folks over Sametime (predecessor to Slack) just by having their name, you could then lookup their Sametime Id.
Most of the time it was over simple details, i.e "Hey, I see you're the author of this RedBook. In Chapter Foo Paragraph Bar, did you really mean FooBar or BazBaz?"
But hey, details are everything in our industry.
It was really nice to get the answer straight from the source, no matter which continent they were on. Anecdotal, but wanted to provide a counterpoint.