Absent founder.
The non-tech founder hired a typical consulting/dev-shop to build the initial prototype. When completed, he hired the engineers that worked on the project into his company and let them manage themselves. He drops in once a month to espouse where he sees the company and product going, what we should do and what the product is missing. Then he fucks off and doesn't return calls or emails.
Meanwhile, the engineers now have to take on the role of product owner, project manager, customer support and even sales.