I have watched Zuckerberg's testimony on the Capitol Hill and the distance between him and the senators was significant. He looked kind of calm, but I think I sensed some intrinsic distance. Facebook, being as huge as it is, I think it might be hard for Zuckerberg to even think in terms of smaller-scale problems, not that Cambridge Analytica is a small scandal, but his capabilities of understanding the frustrations that leaked users might have had seemed pretty limited.
