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0 pointszaarn7y ago0 comments

I find it rather insulting that you think it must be a shitty job.

0 comments

Expectation of 24/7, 20 minute response to a callout is bullshit. If that’s not shitty, you’re a victim of some sort of employee Stockholm syndrome.

zaarnOP7y ago

Not all 3 have to respond all the time. It's a rotating schedule for having the overnight phone and the weekend phone (during weekend nights the SLA is relaxed to 1 hour).

And keep in mind, 20 minute response doesn't mean you fix the problem in 20 minutes, it means you respond in 20 minutes to the callout.

I think you're victim of an easy-going startup culture.

Spooky237y ago

I misread it.

I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high.

I definitely cast my perspective on this and apologize if I came on too strong,

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0 comments

Spooky237y ago

Expectation of 24/7, 20 minute response to a callout is bullshit. If that’s not shitty, you’re a victim of some sort of employee Stockholm syndrome.

zaarnOP7y ago

Not all 3 have to respond all the time. It's a rotating schedule for having the overnight phone and the weekend phone (during weekend nights the SLA is relaxed to 1 hour).

And keep in mind, 20 minute response doesn't mean you fix the problem in 20 minutes, it means you respond in 20 minutes to the callout.

I think you're victim of an easy-going startup culture.

Spooky237y ago

I misread it.

I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high.

I definitely cast my perspective on this and apologize if I came on too strong,

1 more reply

j / k navigate · click thread line to collapse