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0 pointsapple4ever7y ago0 comments

I wouldn’t. Hire the right person and you have immediate response instead of waiting or somebody else. A large reason we are not going cloud for our new infrastructure.

0 comments

nik7367y ago

And this one person never sleeps and is 24/7 on-call, right?

geofft7y ago

and isn't about to quit once they have a little more money saved up?

hluska7y ago

Beware of the bus factor! Going in house is great, as long as everything is well documented and your company has good backup resources.

user59944617y ago

It's Sunday. Please wait for Monday office hours for your immediate response.

zaarn7y ago

At work we have a 24/7 20min response time clause. If the phone for work emergency calls we are ready to help in 20 minutes at any time around the clock even on Sunday.

Why would you do anything else for your sysop/sysadmin?

user59944617y ago

You surely realize that no human being can be available 24/7 within 20 minutes. It's beyond slavery to expect that from any employee.

You need at least 10 sysop/sysadmin to achieve anything close to that SLA, with a sustainable rota. Contrary to the parent posters who believe it can be done with THE right guy.

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nik7367y ago

And this one person never sleeps and is 24/7 on-call, right?

geofft7y ago

and isn't about to quit once they have a little more money saved up?

hluska7y ago

Beware of the bus factor! Going in house is great, as long as everything is well documented and your company has good backup resources.

user59944617y ago

It's Sunday. Please wait for Monday office hours for your immediate response.

zaarn7y ago

At work we have a 24/7 20min response time clause. If the phone for work emergency calls we are ready to help in 20 minutes at any time around the clock even on Sunday.

Why would you do anything else for your sysop/sysadmin?

user59944617y ago

You surely realize that no human being can be available 24/7 within 20 minutes. It's beyond slavery to expect that from any employee.

You need at least 10 sysop/sysadmin to achieve anything close to that SLA, with a sustainable rota. Contrary to the parent posters who believe it can be done with THE right guy.

2 more replies

j / k navigate · click thread line to collapse