Ask HN: Net Promoter Score alternatives?

1 pointssudouser8y ago2 comments

After checking that Toys R Us had a NPS of 47 and yet it failed spectacularly, I’d love to hear any alternatives about measuring your businesses effectively and if you still use NPS as well, given its prevalence. thanks

2 comments

2 comments · 1 top-level

hmahncke8y ago· 1 in thread

Don't acquire $400 million in annual debt payments. NPS wasn't the problem at Toys R Us.

sudouserOP8y ago

appreciated

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