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0 pointskelvin08y ago0 comments

Just to be clear, ALL our documents were wiped out from view. We could not search anything.

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4 comments · 2 top-level

crazygringo8y ago· 2 in thread

Your original comment said it was one file, and finding the original URL found it. (Also BTW, everyone who is shared on the file can look in "Shared With Me" in Drive, no need to hunt for e-mails.)

Now you're saying that your entire organization's files were all gone from Drive, in other words total and complete organization-wide data loss, and that Google wouldn't help you...?

And yet finding one URL fixed all that again...?

kelvin0OP8y ago

We only had 3-5 documents online. 1 of those documents was a spreadsheet VERY important spreadsheet. All documents disappeared after the reported error occurred. Google wanted the document URLs to retrieve the 'lost' documents. We only were able to get a hold of 1 URL for the critical shared spreadsheet, which was finally recovered.

All other documents were lost, but luckily they were not critical. But we still lost them. Hope this clarifies?

e12e8y ago

Was it "just" a spreadsheet, or did it use some custom scripting? Or in other words, how would you have backed it up? Just export it as a file every hour, and store somewhere (other than Google drive)?

dmak8y ago

I'm just trying to understand the story here. Help me understand where my misunderstanding is.

So you're saying that you couldn't view it in Google Drive, because the documents were wiped. However, you were able to access the Google Sheet directly through the URL in an email?

How does that work? If it's a critical document like you say and your organization is operating out of it then that means it shared and it is in the "Shared with me" section. How were you able to access it if it was wiped?

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