Having been a G Suite customer at a school district...their customer service is not great. It's fixable but I wouldn't rely on them. Please understand G Suite for schools is free. You get what you pay for.

Suspect what is happening. G-Suite support is actually pretty good for a tech company.

Google Payments is ridiculous. They escheated my merchant money to Delaware government, but their supports referse to provide the merchantment ID to me so that I can't find back the merchantment from Delaware goverment. It is like threw my money into the ocean. They said Delaware government didn't give them the ID. Who know.