I'm actually looking at migrating away from Digital Ocean. I had a recent incident that took over a week to solve with 48+ hours between tickets where support wasn't even reading the previous ticket. They claimed that someone looked at the hypervisor the system was on and found nothing, but as soon as that occurred my issue was resolved. One of the worst support experiences I've ever had where I was asked for the same information multiple times after waiting days to hear back, and was even asked if my issue started during an outage that was days after my initial report. Completely unacceptable.