(2009)
The contrarian view is that the company really had outgrown the individuals who left. A large organization needs a bureaucracy to function more than it needs any one person. The point of the article seems to be that the new policies were a wake-up call, and the best policy is to avoid sending wake-up calls so as not to spook the folks who've been around since the start. But it doesn't work like that. If not the free pop, something else will signal that the frontier has closed. Your smartest people aren't stupid. They'll see the bureaucracy for what it is and decide whether it's something they want to be a part of.
